Privacy Policy — Grape

Overview

This Privacy Policy describes how Grape collects, uses, stores, and protects personal data when you use our application and related services.

Data we collect

• Account data: phone number, username, display name, avatar.
• User content: messages, posts, images, and other content you create.
• Usage and device data: logs, diagnostics, device identifiers.
• Transactional data: purchase and billing records linked to your account.

How we use data

• To operate, maintain, and improve the service.
• To authenticate users and manage accounts.
• To provide customer support and send service-related notifications.
• To prevent fraud, abuse, and unauthorized activity.
• To comply with legal and regulatory obligations.

Data sharing

We do not sell personal data. We may share limited personal data with trusted third-party service providers strictly for service operation and legal compliance purposes, such as:

• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Payment and billing processors
• SMS or notification delivery providers

All such providers are required to protect data and use it only for the specified purpose.

Data retention and deletion

When you request deletion of your account, we delete or anonymize personal profile data associated with your account. Some information may be retained for legitimate purposes such as legal compliance, fraud prevention, or security.

• Transactional and billing records: up to 5 years (legal compliance)
• Security and system logs: up to 1 year

Instructions for requesting deletion are available on the Account Deletion page.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data. Requests can be submitted using the account deletion process or by contacting us directly.

Children’s privacy

Grape is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it.

Updates

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or by email. Your continued use after the effective date constitutes acceptance of the updated policy.

Contact

Email: info@grape.mn